Reno Platform

Privacy

Last updated November 8, 2026

What we collect

When you join the early access list, we keep your name, email and phone if you gave it, and whether you ticked the box to hear from us. If you answer the optional questions, we keep those too: your trade, team size, country and region, what you use today and what you would pay.

We also note how you found us: the ad or link you came from (its campaign tags), the page that sent you, and the country your internet address is in. To keep out spam we also store your internet (IP) address and the name of your browser.

When your company uses the app, we store what your team puts in: customers, quotes, jobs, invoices, payments and messages.

What we do with it

We use it to run the early access list and the app, to reach you about your spot or your account, and to see which of our ads work. We do not sell it.

Ads and the Meta pixel

We advertise on Facebook and Instagram. Our home page uses the Meta pixel, a small piece of code from Meta that tells us which ad brought you and whether you signed up. When you sign up, we also tell Meta directly, with your email, phone, name and country scrambled (hashed) so Meta can match them to an account without reading them. With that we send your internet address, the name of your browser and Meta’s ad click code, which are not scrambled. Meta uses this to count our results and to show our ads to people like you.

In the UK, the EU and the EEA, the pixel only loads, and we only tell Meta about your signup, after you press Accept on the cookie banner. You can press Decline and still join the list.

Who else sees it

Only the services we need: hosting, the database, email sending, Meta for ad results as above, and card payments if you turn them on. Each one only gets what it needs to do its part.

Your customers’ data

Your customers’ details belong to your company. We only hold them for you. If a customer asks you to remove their details, you can delete them in the app.

How long we keep it

Early access details: until we launch and you decide whether to join, or until you ask us to remove them. App data: as long as your account is open. When you close your account, your company’s data is deleted within 30 days.

Cookies

We use one cookie to keep you signed in, and a short-lived one that remembers your country so we know whether to show the cookie banner. If you came from a partner’s link, a cookie remembers which partner sent you for 90 days. If the Meta pixel loads, Meta sets its own cookies to tell which ad you came from. Your Accept or Decline choice, and the ad tags from the link you came in on, are saved in your browser.

How to unsubscribe

Reply “stop” to any email or text from us and we will take you off the list. You can also use the contact form.

Questions or removal

Use the contact form or reply to any email we sent you. We will answer within a few days.